Refund Policy

Order Cancellation (Before Shipment)

You may cancel your order at any time before shipment by contacting [email protected]. Refunds will be processed to your original payment method within 2-3 business days.

30-Day Risk-Free Return Policy

We want you to be completely satisfied with your NEXOHERO gaming desk. You may return your order within 30 days of delivery for a full refund — no restocking fees, no questions asked. Simply contact us at [email protected] to start your return.

Return shipping is free for all returns within the 30-day window. We will arrange a freight carrier to pick up the desk from your location. You do not need to source packaging or pallets — our carrier handles everything.

Return Conditions

  • Items should be in original condition with all accessories, manuals, and components included.
  • Normal assembly/disassembly is expected — no professional disassembly required.
  • We provide return packaging materials if original packaging is no longer available.

Defective Items & Damage Claims

If your product arrives with manufacturing defects or shipping damage, contact [email protected] within 14 days of delivery with photos of the issue.

  • Defective Products: NEXOHERO covers all return and replacement shipping costs. Choose between a full refund or a free replacement shipped immediately.
  • Shipping Damage: We'll file the carrier claim on your behalf. Please retain packaging until the claim is resolved — we'll guide you through the process.

Product Warranty

Every NEXOHERO gaming desk is backed by our warranty:

  • Frame & Structure: 5-year warranty against manufacturing defects
  • Motor & Electronics: 3-year warranty
  • Desktop Surface: 2-year warranty against delamination and defects

Our desks are EVT 39-test certified for durability — we stand behind our engineering.

Refund Processing Timeline

Once your return is received and inspected, refunds are processed within 3 business days. Timing to appear in your account:

  • Credit Cards: 5-10 business days
  • PayPal/Debit Cards: 3-5 business days

If you haven't received your refund within 14 business days, contact [email protected] and we'll provide an ARN (Acquirer Reference Number) for your bank to trace.

Non-Returnable Items

The following cannot be returned:

  • Custom-configured desks (non-standard sizes, custom finishes)
  • Gift cards

Exchange Policy

Need a different model? We'll process it as a return + new order to ensure the fastest turnaround. Contact us at [email protected] and we'll coordinate both shipments to minimize your downtime.

Gift Orders

  • Refunds are issued to the original purchaser (gift giver).
  • At the purchaser's request, refunds can be converted to NEXOHERO store credit for the recipient.

How to Return — 2 Simple Steps

  1. Email [email protected] with your order number to request a return.
  2. We handle the rest. We'll schedule a freight pickup at your convenience, provide any needed packaging materials, and keep you updated on refund status.

Questions? Reach us at [email protected] — we respond within 1 business day.